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THE CLUBHOUSE
The Latest Updates
for Members
Everything you need to know to begin your 2025 adventures
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Get ready for 12 new months of exciting travel opportunities
Image by Ascent Xmedia/Getty Images
A new year brings countless new travel opportunities. Whether you’re looking for a family escapade in the wilderness, a romantic city break for two or a relaxing beach vacation, Hilton Grand Vacations has an extensive portfolio of properties for you to visit.
Now is the time of year to get your travel plans in order and ensure you’re up to date on everything you need to book a trip with HGV. Keep reading for the latest updates and click on the relevant Member program tabs below for further information about your membership program.
Contacting Us
There are numerous ways to get in touch with our Member Experience Specialists. We are here to help you during the booking process to answer any questions you may have about your membership and share destination advice so you can choose the right resort.
Call
Our Contact Center is open Monday–Friday from 8 a.m. to 10 p.m. ET, and on Saturdays from 8 a.m. to 5:30 p.m. ET.
The Bluegreen Contact Center is open Monday–Friday from 8 a.m. to 9 p.m. ET, and on Saturdays (Phone & Chat) from 9 a.m. to 5:30 p.m. ET.
Contact details can be found on the following pages: Embarc/Extraordinary Escapes, HGVClub, The Club and Bluegreen Vacation Club.
The best times to call are mid-week and it’s worth remembering that Mondays, Saturdays and lunchtimes are usually the busiest periods. We’d recommend taking advantage of the callback feature, where you can request a Member Experience Specialist to call once they are available, so you can get on with your day without waiting on the phone.
Online Chat
New for some Members in 2025, you can also chat directly with us using the website’s chat feature (during hours of operation).
Don’t forget! Your Member website has resources available to help you with all aspects of your membership. Visit the Support Center (Embarc/Extraordinary Escapes, HGVClub and The Club) on the unified website or the Resources and Assistance (Bluegreen Vacation Club) pages to find out more.
Online Form
Members can submit an online contact form to request an email response from our Member Experience Specialists. This feature is currently unavailable for Bluegreen Vacation Club Members.
Why Our Members Love Hilton Grand Vacations
Discover the joy of hassle-free, memorable vacations through the eyes of those who know best — our loyal Members. Don’t just take our word for it, hear from Paul and Susan Behrendsen about why HGV has been their vacation of choice for 14 years!
Take advantage of your Bluegreen Vacation Club Points as early as you can. Bluegreen Vacation Club Members can use their points for resort stays around the world, Owner Adventures and more.
For Bluegreen Premier Members, several benefit enhancements also launched in December 2024 for Silver, Gold and Platinum tier levels. The enhancements included expanded booking windows to request complimentary Villa and Presidential Suite upgrades (restrictions apply based on membership tier), extended stays and a new Discounted Points Reservation benefit. More information about these changes is posted on your Member website.
If you have dual Bluegreen Vacation Club and Extraordinary Escapes, HGVClub or The Club memberships with HGV Max, you’ll continue to make reservations on two Member websites based on the points you’re using.
For Bluegreen Vacation Club Points, you’ll need to log in to bluegreenowner.com to make reservations.
Check out your Member website for more details about your Club program, reservation
windows, how to use your points, benefits and more.
Visit club.hiltongrandvacations.com or bluegreenowner.com to start!
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