Your End-of-Year
Member Checklist
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Must-know deadlines and the latest winter updates from
your Member Services team
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Liberty Place Charleston by Hilton Club is set to open in South Carolina next year (artist rendering; subject to change)
Members can enjoy stylish beachfront accommodation at the soon-to-be-opened Maui Bay Villas by Hilton Grand Vacations
In Japan, The Beach Resort Sesoko by Hilton Club is a luxurious accommodation addition to the HGV portfolio
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Plan now for a year of amazing adventures ahead
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Watch the latest video from HGV Chief Customer Officer Derek De Salvia
Zip up your coat, grab your hat and scarf and embrace the wonders of winter travel this season. Whether you’re dreaming of snowy mountain getaways, cozy cabin retreats or festive city escapes, Hilton Grand Vacations offers an array of options for your perfect cool-weather break.
It’s also an important time to ensure any remaining deadlines and actions are fulfilled ahead of a new year of adventures. So read on for everything you need to know this season and some exciting technology updates.
Member Website Enhancements
We’ve had great feedback from our Members and Owners since our unified website launched earlier this year. This one-stop hub acts as the launchpad for your next journey and replaced the previous distinct websites for Members of Embarc/Extraordinary Escapes, HGVClub and The Club, as well as our fixed-week and flex-week Owners.
We’re always looking to evolve the site’s capabilities to ensure we can provide the best user experience possible. This month, French will be added as a language option. In the coming months, we’re looking to expand the available languages and will provide updates once new information is available.
Club Traveler newsletter is published bi-monthly by Hilton Grand Vacations Club, LLC, and distributed exclusively to Extraordinary Escapes, HGVClub and The Club Members. All rights reserved. The publisher is not responsible for omissions or errors. Reproduction or use in whole or in part of the contents of this publication in any format or medium without written permission from Hilton Grand Vacations is prohibited.
Hilton Grand Vacations disclaims all liability for any and all advertisements, promotions, articles and other affiliated content contained within this publication. The opinions expressed in each article are the opinions of the author and do not necessarily reflect the opinions of Hilton Grand Vacations. Hilton Grand Vacations does not make any representation regarding the availability of or endorse any of the products or services provided by third parties.
Hilton Grand Vacations® is a registered trademark of Hilton Worldwide Holdings Inc. or its subsidiaries and licensed to Hilton Grand Vacations Inc. Hilton Grand Vacations and its properties and programs operate under the Hilton Grand Vacations name pursuant to a license agreement with Hilton Worldwide Holdings Inc.
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To access your account, visit club.hiltongrandvacations.com, and follow the login prompts.
The Clubhouse
Assessment Billing Reminder
Remember to pay any remaining fees before the end of the year. Checking any fees due and paying your assessment billing statement can be done online via your Member website. To check your billing status, select Ownership on the navigation banner and click the HOA dropdown option. Also, if you have more than one contract, you can identify the one you’d like to view.
On the next page, you’ll see a box labeled Make a Payment under the HOA Payments section if you have any fees due. Simply click on the link and follow the prompts to complete your payment.
Member Program Resort Availability
HGVClub
HGVClub With HGV Max
Mystic Dunes,
a Hilton Vacation Club
Ocean Tower, a Hilton Grand Vacations Club
Polo Towers,
a Hilton Vacation Club
The Club
Extraordinary Escapes
Extraordinary Escapes With HGV Max
The Club With HGV Max
Great Wolf Lodge - Boston/Fitchburg, Massachussetts*
*Great Wolf Lodge properties are available to all Members by paying an additional reservation fee (the reservation fee is waived for HGV Max Members).
Give the Gift of Travel
Our Guest Certificates allow Members to share reservations with friends and family. Whether you’re bringing someone on an adventure or sharing your favorite spots, a Guest Certificate is the perfect gift to share with loved ones this holiday season.
To make a reservation for a Guest, the Member can simply provide the Guest’s name at the time of booking or contact Club Member Services to update the reservation. Guests must present their Guest Certificate or confirmation at the time of arrival.
Guest Certificate allowances vary depending on your membership tier and a fee is charged per reservation. Note that Guest Certificates are not permitted for Open Season rental reservations and may not be permitted in connection with certain affiliated exchange programs or resorts. Please check your Club Rules or Member Directory documents for more information.
HGVClub
November 30 (Check your Club Rules for current Save Points fees)
December 31 (Final deadline; fee increases after November 30)
The Club
The final Save Points deadline of October 31 has now passed
HGV Max (Extraordinary Escapes, HGVClub and The Club)
November 30 (Check your Club Rules for current Save Points fees)
December 31 (Final deadline; fee increases after November 30)
Refer to your Club Rules or Membership Directory guides on the Member website for specific details about how to save and use your Saved Points.
Managing your vacations is easier than ever with our unified Member website
Image by Jacob Wackerhausen/Getty images
Virtual Concierge: The Future of Vacation Planning
HGV has partnered with Proto, a pioneer in holographic technology, to pilot a virtual experience that brings our Club teams directly to Members on property. This service aims to provide more accessible, engaging and personalized service that enhances your interactions with HGV when planning vacations or reviewing your membership accounts.
The technology enables real-time, interactive sessions with our knowledgeable Member Experience Specialists who can tackle your questions and offer tailored assistance. Following our initial testing phase at Flamingo, a Hilton Vacation Club in Las Vegas, we plan to expand to other select resorts in Las Vegas and Orlando by the end of the year.
Booking Travel Ahead of Time
While you might be almost ready for this year’s winter travel season, now is the ideal time to book your dream 2025 escape. Booking well in advance will give you the biggest choice of properties and available dates. It can also help you secure the best rates, with the ability to take advantage of off-season prices. We always recommend planning your trip early and booking as far out as the reservation window allows so you can secure your ideal vacation for the year ahead.
Contact Center Holiday Hours
Our Contact Center hours for the Thanksgiving and end-of-year holiday season are as follows:
Embarc and Extraordinary Escapes: Monday–Friday from 7 a.m. to 5 p.m. (PT), and Saturday from 9 a.m. to 5 p.m. (PT)
HGVClub: Monday–Friday from 8 a.m. to 10 p.m. (ET), and Saturday from 8 a.m. to 5:30 p.m. (ET)
The Club: Monday–Friday from 8 a.m. to 10 p.m. (ET), and Saturday from 8 a.m. to 8 p.m. (ET)
All Contact Centers are closed on Thanksgiving Day (November 28), Christmas Day (December 25)
and New Year’s Day (January 1).
Final Save Points Deadlines
Eligible Members may save any portion of their remaining current-year points from expiring by depositing them into the following year’s account for one more year of use. This is an easy step you can take online before the end of the year to make sure you don’t lose any of your valuable points.
Save Points deadlines vary depending on your membership, and the final deadlines are fast approaching for 2024. Please check below to ensure you don’t miss out on the opportunity to save points this year.
Map out memories: Give the gift of adventure this holiday season with travel-themed Guest Certificates
Image by Iryna Kalamurza/Shutterstock
