What’s New for Members This Spring
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Everything you need to know about our unified Member website, your points and our new partnership with Great Wolf Lodge
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Liberty Place Charleston by Hilton Club is set to open in South Carolina next year (artist rendering; subject to change)
Members can enjoy stylish beachfront accommodation at the soon-to-be-opened Maui Bay Villas by Hilton Grand Vacations
In Japan, The Beach Resort Sesoko by Hilton Club is a luxurious accommodation addition to the HGV portfolio
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Bow Bridge in Central Park, New York, is a lovely spring spot close to several Hilton Grand Vacations resorts
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*Projected timeline; subject to change. Benefit varies by ownership type and HGV Max membership tier; select benefits are not available to all membership tiers.
Watch the latest video from HGV Chief Customer Officer Derek De Salvia
As the temperatures rise and we start to spend more time outdoors, spring is the perfect time to start planning your vacation adventures. Read on for the latest updates from your Member program, including our streamlined website experience, useful reminders on saving points and exciting details about a new partnership with Great Wolf Lodge, North America’s largest indoor water park operator.
Our Unified Member Website Is Here!
We’re pleased to announce that our unified website experience is now live. As a one-stop administration hub for all Members, especially those with multiple accounts, our new streamlined experience will become the launchpad for your vacation journey as it replaces the three distinct websites for Members of Embarc and Extraordinary Escapes, HGVClub and The Club, as well as our fixed-week and flex-week Owners.
With one URL, one set of login credentials and one profile, the aim is for the unified site to make discovering new vacation possibilities a simple joy. It will be the single destination for all your ownership information, loan accounts, benefit details, resort association documents and reservations.
Future enhancements to the website are also in the works! These new features will be launched in stages later this year, in 2025 and beyond. Doing so will enable us to ensure the user experience is friendly, easy to navigate and does not disrupt your ability to make reservations today.
If at any time you experience difficulties logging into the unified website or HGV mobile app, please be sure to reset your password and redownload the mobile app. For additional help, visit the Login Help page.
You can expect all your notification preferences, ownership information, benefits, payments, loans, resort association resources and reservations to be in one place. As our portfolio grows, we anticipate the ability to book reservations becoming a single, unified experience, but that isn’t happening immediately. As future improvements are made, we'll be sure to share those with you through your Member website and your Club Traveler newsletters.
Saved Points
Eligible Members may save any portion of their remaining current-year points from expiring by depositing them into the following year’s account for use for one more year. A variable fee structure applies whereby the later in the year Members save their points, the higher the save fee is; for details please refer to your Club Rules or guides on your Member website.
There are a few variations in save points deadlines depending on your membership program. Please check below to ensure you have these important dates marked in your calendar and visit your Member website for specific rules and details.
A Note for Embarc Members: Embarc Members may bank any portion of your annual allotment of Resort Points from one Use Year to the following. To do so, please make a request to bank your points by August 31. The points you save can be used for travel in the following Use Year or borrowed back for use in the current Use Year. This banking privilege begins in your second Use Year, and there is currently no fee for saving your points. You can save your points online or by calling Member Services. Please note that all transactions are final.
Refer to your Club Rules or Membership Directory guides for more details about your membership program and how to use your Saved Points.
New Partnership With Great Wolf Lodge
Hilton Grand Vacations is delighted to announce a new partnership with Great Wolf Lodge, the largest family of indoor water park resorts in North America.
Starting this summer, Extraordinary Escapes, HGVClub, The Club and HGV Max Members will be able to book stays at 19 Great Wolf Lodge locations across the United States including the Concord Lodge in North Carolina, the Garden Grove Lodge in Southern California and the Grapevine Lodge in Texas.
A Great Wolf Lodge stay makes the ideal base for an unforgettable family vacation. Not only do its properties have all the thrills of a water park, but they also have comfortable, modern accommodations, delicious dining options and a whole host of attractions for kids, such as bowling, crazy golf and craft workshops, all under one roof.
Members will be able to use their points to book vacations, as well as receive exclusive discounts for Great Wolf Lodge through
their membership.
For further information, visit the following pages: HGVClub Members and Extraordinary Escapes/The Club. Also see below for a full list of Great Wolf Lodge properties available to Members now:
Club Traveler newsletter is published bi-monthly by Hilton Grand Vacations Club, LLC, and distributed exclusively to Extraordinary Escapes, HGVClub and The Club Members. All rights reserved. The publisher is not responsible for omissions or errors. Reproduction or use in whole or in part of the contents of this publication in any format or medium without written permission from Hilton Grand Vacations is prohibited.
Hilton Grand Vacations disclaims all liability for any and all advertisements, promotions, articles and other affiliated content contained within this publication. The opinions expressed in each article are the opinions of the author and do not necessarily reflect the opinions of Hilton Grand Vacations. Hilton Grand Vacations does not make any representation regarding the availability of or endorse any of the products or services provided by third parties.
Hilton Grand Vacations® is a registered trademark of Hilton Worldwide Holdings Inc. or its subsidiaries and licensed to Hilton Grand Vacations Inc. Hilton Grand Vacations and its properties and programs operate under the Hilton Grand Vacations name pursuant to a license agreement with Hilton Worldwide Holdings Inc.
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We’ve launched a new unified website to simplify your booking experience
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A Note on Future Enhancements
HGVClub
August 31
November 30 (Fee raises from August 31)
December 31 (Final deadline; fee raises from November 30)
The Club
June 30 (Members can save up to 100% of their points)
August 31 (Members can save up to 50% of their points if 50% of their points haven’t already been saved)
October 31 (Final deadline; Members can save up to 25% of their points if 25% of their points haven’t already been saved)
HGV Max (Extraordinary Escapes, HGVClub and the Club)
August 31
November 30 (Fee raises from August 31)
December 31 (Final deadline; fee raises from November 30)
There’s something for all the family at Great Wolf Lodge properties
Image by Great Wolf Lodge
To access your account, visit club.hiltongrandvacations.com, and follow the login prompts.
